return policy

If for whatever reason you do not wish to keep the article, you always have the right to return the article to New Tradition within fourteen days from the time of delivery.

How to return your items:
- The consumer must first inform New Tradition in writing via email (hello@new-tradition.shop).
- Mark the items you are returning on the received return form and add this to the package.
- Hand the package over to your postal service by choice and send it to Irenelaan 36, 3761 BN Soest
Please note: the shipping cost for your returns are for your own expense.

All items need to be returned in its original packaging and with the original hangtags on. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment.

We recommend using a postal service that insures the value of your returned products or gives you proof of posting. Lost packages will not be refunded. Damaged items will not be accepted. The item must be returned undamaged and with the labels attached.

Exchanging an item for a different style is not possible. In that case, the order will be refunded, any new items can be bought in the (online) store.

Generally we process returns the same day as receiving the returned item. After this, within 10 days the refund will be on your bank account.  

Please ship your online returns to our warehouse:

New Tradition
Irenelaan 36
3761 BN Soest
The Netherlands

If New Tradition sent the wrong item or the item appears to be defect upon arrival, notify New Tradition within 14 days from receiving the item(s). We will refund the return shipping costs and send you the new and correct items as soon as possible, if stock is available.

Exceptions
This guarantee does not comply if the article has been used or damaged, if the consumer has attempted to amend or alter the article in any way or if the product has been specially tailored for the consumer or adapted to its special needs.